Shipping & Delivery

Shipping & Delivery Policy – United States

At VIVIDSTORM USA, we are committed to delivering premium home theater systems — including projectors, motorized screens, and laser TV cabinets — with safe, reliable, and efficient service to customers across the continental United States, Alaska, and Hawaii.

Projectors & Motorized Screens (Up to 120″) – United States

For most major cities and suburban areas, delivery typically takes 2–7 business days from the date of dispatch.
Delivery timelines may vary depending on inventory availability, carrier capacity, and local delivery conditions.

For more precise delivery estimates, please contact our sales or customer support team with your full shipping address.

Motorized Screens Over 120″ – United States

Larger screens (above 120″) are not stocked locally and are shipped via sea freight from our international distribution facilities.

Estimated delivery time: approximately 6–8 weeks from order confirmation.
This timeframe is an estimate only and does not include public holidays, customs clearance processing, or any other delays caused by unforeseen circumstances, including but not limited to customs inspections, extreme weather conditions, transportation disruptions, strikes, or force-majeure events such as conflicts or government actions.

If your purchase is time-sensitive (for example, related to a renovation schedule, planned installation date, or upcoming travel), we strongly recommend contacting our sales team prior to placing your order to confirm current availability and expected lead times. Once an item has been shipped, the order cannot be cancelled or refunded.

Motorized Laser TV Cabinets – United States

All laser TV cabinets and related furniture items are custom-built to order and shipped via sea freight.

Estimated delivery time: approximately 8-10 weeks from order confirmation.
This timeframe is an estimate only and does not include public holidays, customs clearance processing, or any other delays caused by unforeseen circumstances, including but not limited to customs inspections, extreme weather conditions, transportation disruptions, strikes, or force-majeure events such as conflicts or government actions.

If your purchase is time-sensitive (for example, related to a renovation schedule, planned installation date, or upcoming travel), we strongly recommend contacting our sales team prior to placing your order to confirm current availability and expected lead times. Once an item has been shipped, the order cannot be cancelled or refunded.

Customized Cabinets

For cabinets requiring custom finishes, dimensions, or configurations, please allow an additional 2–4 weeks on top of the standard production and shipping time.
Lead time may vary depending on the complexity of customization and material availability.

Tracking details and carrier information will be provided once the shipment has been dispatched from our facility.

Customs Clearance & Delays

All estimated delivery timelines are exclusive of customs clearance time.
Any additional delays caused by customs inspections, import documentation, or port congestion are beyond our control and not included in the estimated delivery period.
We will, however, assist with customs communication and provide full documentation support whenever possible.

International Fulfillment & Logistics

VIVIDSTORM operates through a global distribution and logistics network with managed facilities in:

• United States

• United Arab Emirates

• Australia

• Canada

• United Kingdom

• Japan

• China

Orders are shipped using trusted international and domestic carriers, including UPS, FedEx, DHL, or dedicated freight forwarders, depending on product size, weight, and destination.

*Note: Shipping and delivery services do not include the removal of packaging materials such as crates, pallets, or cardboard boxes, etc. For large items, including projector screens and cabinets, delivery is limited to kerbside, driveway, or ground-level entrance only.