Manufacturer’s Warranty
1. VIVIDSTORM products have a 2-year warranty. During the warranty period, in case of any problems caused by the product itself or the
product defects caused by the design, you can come to our website and contact us directly for product warranty.
During the warranty period, if the product fails to work normally due to user negligence (not product material or design defects, etc.), not eligible for a warranty, for serious damage to the product should charge that fee according to the product damage.
After the warranty period expires, all repairs or replacements are charges the fee, and users will get a quote for the repair fee. Only after the user agrees and accepts the maintenance cost can the maintenance service be started.
2. Within one week after the user receives the product, if there are obvious serious defects in the product, the user shall provide video or photo proof, and provide the corresponding certificate and warranty card to our after-sales service personnel. After confirmation, the user can return the product and reship a new product. The user needs to ensure that the retumed product is in good condition kept in their
original status., free from any physical damage and that the packaging is complete. We will handle the returned or exchanged products
within 7 days (excluding public holidays).
3. The motors in all products sold by our company enjoy a five-year warranty. It is necessary to ensure that the motor is complete and has not been tampered with.
4. The company provides corresponding after-sales technical support services for the products sold, and guarantees customer service
response within 24 hours. (except holidays)
5. Within one week after the customer receives the product, due to the special packaging size of the product, it is recommended to save the
carton in order to solve the packaging problem of return and replacement.
6. It should be noted that the product damage caused by the following factors not caused by the company, the damage caused by other
human factors and natural disasters are not included in the warranty scope of the company:
The product is damaged due to incorrect installation of the product;
(1) Product voltage mismatch;
(2) The user does not operate according to the product manual, resulting in improper use and product damage;
(3) Repair or modify the product without authorization of the company;
(4) Failure to provide proper working environment;
(5) Product damage caused by user’s secondary transportation;
(6) This product is damaged in natural disasters and accidents. Natural disasters and accidents include flood, fire and human factors. The
above guarantee has the same legal effect for each user. Due to the change of country or region, other rights may only apply to specific
customers.
We bought the screen for our bonus room. We have a large window in the room and wanted a motorized screen that we could move to be able to still enjoy the window view. The screen housing is very well constructed. Heavy and thick. Something I suspect will hold up with the test of time. The quality of the screen is very nice. Very clear. I have overhead ceiling lights and these lights have minimal to no impact on the picture due to the ALR technology. The operation is very slick and user friendly. It came with two controllers and a toggle dong for my projector. Overall, very happy with the screen.
I mean I expected good, but this thing is really, REALLY good. First of all it's got a sleek finish. It's also very sturdy, even a little heavy, as I got the 120" -- but better sturdy than flimsy.I purchased during the holidays. It arrived by DHL a lot faster than I anticipated (I wanna say like in 12 days) and in sturdy packaging so great product condition out of the box. There's no assembly required. I've attached video/ photo. The version I got has a perforated finish just above the housing so a center speaker behind it tilted at angle hits the viewer direct.I paired the Vividstorm screen with an Optoma short throw (not seen in video/ photo); any reasonable short throw will do. The picture quality is AMAZING with AMAZING blacks levels due to ALR screen.Lastly, functionality is a thumbs up -- it functions perfectly, rising and setting smoothly... And with the 120" (as seen in photo) it's HUGE! taking up almost my entire basement wall. I highly recommend.
Great product and great customer service. Shown here with Optoma cinemax p2
Awesome product, paired with Optoma P2
I will update my review in two weeks, some issues with lines on the screen.
The product feels so high-tech and quality right out of the box. Packaging is very well protected.Motors are smooth and image quality is so refined and sharp, it feels just like the movies.Rotor arms and the tension mechanism are very sturdy and well built.I am 100% happy with this project.Photos really don't do this 120inch screen justice.
Visible horizontal lines. Consistently spaced out and progressively gets lighter the higher up the screen you go. Looks like the joint between the ALR material and black section at the bottom of the screen creates this impression. Not visible during use with high lumen UST projector. I suspect everyone will suffer from this issue but does not impact performance. Support was quick to answer my question. Suggested I leave the screen up for a few days. Did not notice a substantial improvement over a period of 4 days. Still highly recommended this screen.