Shipping & Delivery

Shipping & Delivery Policy – United States

At VIVIDSTORM USA, we are committed to delivering premium home theater systems — including projectors, motorized screens, and laser TV cabinets — with safe, reliable, and efficient service to customers across the continental United States, Alaska, and Hawaii.

Projectors & Motorized Screens (Up to 120″) – United States

For most major cities and suburban areas, delivery typically takes 2–7 business days from the date of dispatch.
Delivery timelines may vary depending on inventory availability, carrier capacity, and local delivery conditions.

For more precise delivery estimates, please contact our sales or customer support team with your full shipping address.

Motorized Screens Over 120″ – United States

Screens larger than 120″ are not stocked domestically and are shipped via sea freight from our global warehouse network.

Estimated delivery time: approximately 4–8 weeks from the date of order confirmation.

Please consult our sales team prior to purchase to confirm lead times, freight costs, and handling arrangements.

Motorized Laser TV Cabinets – United States

All motorized laser TV cabinets are custom-built to order and shipped via sea freight for maximum protection during transport.

Standard estimated delivery timeframe: approximately 8 weeks from the date of order confirmation.

Customized Cabinets

For cabinets requiring custom finishes, dimensions, or configurations, please allow an additional 2–4 weeks on top of the standard production and shipping time.
Lead time may vary depending on the complexity of customization and material availability.

Tracking details and carrier information will be provided once the shipment has been dispatched from our facility.

Customs Clearance & Delays

All estimated delivery timelines are exclusive of customs clearance time.
Any additional delays caused by customs inspections, import documentation, or port congestion are beyond our control and not included in the estimated delivery period.
We will, however, assist with customs communication and provide full documentation support whenever possible.

International Fulfillment & Logistics

VIVIDSTORM operates through a global distribution and logistics network with managed facilities in:

• United States

• United Arab Emirates

• Australia

• Canada

• United Kingdom

• Japan

• China

Orders are shipped using trusted international and domestic carriers, including UPS, FedEx, DHL, or dedicated freight forwarders, depending on product size, weight, and destination.